This website (GORI'Z Co., Ltd.) uses the following shipping methods to deliver your ordered products quickly and safely.
About delivery companies
Delivery is mainly done through major domestic delivery companies such as Sagawa Express, Japan Post, and Yamato Transport. Please note that we do not accept requests for delivery companies.
About shipping charges
Shipping charges vary depending on the product and region. For details, please see each product page or on the purchase procedure screen.
Product shipping time
The product will usually be shipped within 1 to 7 days after your order is confirmed. However, for pre-ordered and made-to-order products, individual shipping schedules are clearly stated on the product page.
Delivery may be delayed due to unstable weather, traffic conditions, and busy seasons. We apologize for any inconvenience this may cause and appreciate your understanding.
Specify delivery date and time
If you would like a delivery date and time when placing your order, you can specify it on the purchase procedure screen. However, please note that we may not be able to meet your request depending on the region and the delivery company's situation.
About overseas shipping
If you would like to ship outside of Japan, please contact us using the inquiry form or email address. We will provide you with individual information on shipping methods and fees.
About packaging of products
We strive to ensure proper packaging, taking into consideration the quality of our products and safety during transportation. If you would like gift wrapping or special packaging, please contact us when placing your order.
Response when you are away
If you are not at home when the product is delivered, the delivery company will send you a "delivery notice." Please contact the contact information listed and specify the redelivery date and time.
About inquiries
If you have any questions or requests regarding shipping, please feel free to contact us via the inquiry form or email address. Inquiries outside of business hours will be responded to sequentially on the next business day or later.
All of our staff will strive to provide you with a comfortable shopping experience, so we look forward to your continued patronage.